Intilecta News Release

AUCKLAND, New Zealand. — Jim Quinn, CEO of Express Couriers Limited, talks about Intilecta's implementation of Enterprise Behavioural Intelligence to iStart's Chris Bell.

"Late in August ECL also rolled out some behavioural intelligence software by Intilecta to its frontline teams, with the aim of presenting information to sales staff, fleet-management teams and operations management teams in graphical form.

"It's not about CRM or data warehousing," Quinn emphasises. "It's about designing pictures of the data that enable people to see there's a problem or an opportunity to do something better."

Quinn does not like creating interfaces that require additional training if he can avoid it. He believes systems should, wherever possible, be easy to use. Intilecta's software presents data to users intuitively structured in the form of Outlook folders. An application with this look-and-feel was chosen because email is ubiquitous.

"It presents some very rich information to help split our customers, support the fleet and the processes. We're in a people game, so the people have to be effective."

View the full article on iStart.

Express Couriers Limited are regarded as New Zealand's leading express courier, logistics and distribution company delivering over 40 million courier parcels annually through an extensive network comprising 913 contract couriers, over 1,400 employees, 36 locations throughout New Zealand, a road fleet of over 150 trucks and an air delivery network of eight aircraft flying over 180 flights per week.

ECL is an autonomously run joint venture between New Zealand Post (www.nzpost.co.nz) and DHL (www.dhl.com) consisting of a number of best in class companies collectively delivering end to end services. CourierPost (express courier), PACE (urgent courier), Contract Logistics (integrated supply chain management) and most recently Roadstar (palletized transport solutions) make up the group.

ECL manages in excess of 10,000 customers throughout New Zealand from large national and multinational organizations through to the SME market.

Intilecta are the recognised market leaders in Enterprise Behavioural Intelligence (EBI) solutions. The Company brings together a deep understanding of human cognitive learning, user centric design philosophy and technology innovation to design, develop, market and implement "Behavioural Intelligence" solutions for global 2000 companies. Intilecta's EBI solutions change employee culture and behaviour, change the way customers are managed, improve ROI from existing technology investment and create sustainable enterprise competitive advantage.