Designware Libraries
Intilecta's Designware framework and extensive Designware libraries provides for the pre-packaging of vast amounts of implementation experience and intellectual property. This allows organizations deploying EBI to fast track implementation time and achieve the right outcome by removing the need for costly 'requirements gathering' and 'customization' exercises.
Designware is governed by Intilecta's holistic Designware framework, shown in the diagram below, which consists of a number of elements that combine to drive specific behavioural outcomes. Elements describe aspects such as which visualization works for particular data types, which data types should be presented to each role through to the frequency with which data should be made available. Real-time, daily, weekly and monthly frequencies have relevancy but only for particular roles and behaviours. Take for example providing real time access for sales people to order status. Intilecta's experience shows that making such information available drives generally undesirable behaviours in sales people...they tend towards exhibiting order taking type behaviours as opposed to desirable commercial based behaviours.
Further, the Designware framework also provides a point of view on which designware levers should be made available to which roles. The combination of designware levers presented to a specific role or specific user can be used to drive behaviour and role clarity, especially in times of organizational change. Intilecta believe its Designware provides organizations with a best practice standard for driving behaviour.
At a more detailed level, the Designware framework describes data structure standards, data integration rules, source code plug-ins, colouring, taxonomy and navigation.
Designware is governed by Intilecta's holistic Designware framework, shown in the diagram below, which consists of a number of elements that combine to drive specific behavioural outcomes. Elements describe aspects such as which visualization works for particular data types, which data types should be presented to each role through to the frequency with which data should be made available. Real-time, daily, weekly and monthly frequencies have relevancy but only for particular roles and behaviours. Take for example providing real time access for sales people to order status. Intilecta's experience shows that making such information available drives generally undesirable behaviours in sales people...they tend towards exhibiting order taking type behaviours as opposed to desirable commercial based behaviours.
Further, the Designware framework also provides a point of view on which designware levers should be made available to which roles. The combination of designware levers presented to a specific role or specific user can be used to drive behaviour and role clarity, especially in times of organizational change. Intilecta believe its Designware provides organizations with a best practice standard for driving behaviour.
At a more detailed level, the Designware framework describes data structure standards, data integration rules, source code plug-ins, colouring, taxonomy and navigation.
Pre-built Designware Libraries
Intilecta have the following pre-built designware libraries available:- iBanking: Designed for the banking, finance and mortgage broking industries, iBanking rapidly delivers the 'one customer' view across disparate systems, distribution channels and organisational roles. The resulting behaviour allows organisations to deliver on the customer intimacy promise.
- iFleet: Designed around a complex fleet management operations, iFleet provides powerful levers to any fleet management organisation looking to optimise route management, service performance and fleet operators.
- iMarketing: Enable marketing organisations to create, manage and measure campaigns, manage product portfolios and interface with sales and reps and tele-managers.
- iOperations: Manage operational issues including throughput, shift working, service exceptions and mis-directions using behaviourally aligned operational levers with one aim in mind - improve your processing performance.
- iSales: Provides powerful tools to help sales organisations analyse customer and operation behaviours from which they can gain powerful insights into ways of improving service and operation performance.
- iService: iService provides call centre operators the ability to manage their own performance, in addition to providing team leaders the tools and knowledge to coach their team, staying one step ahead in delivering better service to customers.
- iSingleView: Delivers a cost effective mechanism for creating a single view of customer information, behaviour, transactions and preferences for call centres and support functions involved in customer related activities.
- iSupplyChain: Connecting an organisation's sales targets with supply chain demand forecasting is key to reducing working capital from inventory levels, reducing the number of stock outs and ultimately driving down the cost of finished goods.
- iWholesaling: Sales levers targeted specifically at wholesaling businesses, with a mix of business, channel and retail customers. Analyse customer and operational behaviours to improve service and performance.