designware library

The iSingleview Designware Library integrates the way in which Customer Services, Operations, Credit/Finance and Sales cooperate across departmental lines to deliver seamless and consistent customer experiences (so that the Customer feels that the "left hand is talking to the right hand"). This means being able to "see" across all interaction points, regardless of service provider, to create context around each and every customer transaction. The iSingleview set of Designware levers allows organisations to drive rapid improvements in Customer Service and Customer Intimacy across the entire organisation.

iSingleview includes a set of designware levers that will drive the following behaviours and business benefits:

• Create a more customer focused mindset
• Allow the user to see the entire customer relationship instantly
• Reduce rework and noise
• Reduce admin work associated with sourcing information
• Allow the front lines to be instantly informed of relevant customer information by removing slow means of accessing information
• Implement customer strategies consistently across all touch points
• Reduce Customer churn
• Become more proactive in managing service misses