iBanking Designware Library
Many banking organisations have grown profitably in recent years through acquisition and organic growth. Through this time they have inherited disparate systems and processes, and as the market looks to the future there is a need for Banks to consolidate and integrate these things to become more customer intimate.
Traditional approaches to achieving customer intimacy include source system replacement and/or enterprise architecture consolidation and rationalisation. Both these approaches, like many others are multi year journeys and result in business disruption in the intervening years.
iBanking from Intilecta and Bearing Point provides a unique solution for driving customer intimacy whilst providing for the architectural journey.
iBanking rapidly delivers the 'one customer' view across all of the distribution channels (and their staff). At the heart of iBanking are a set of designware levers that drive employee behaviour change. The resulting behaviour allows banks to deliver on the customer intimacy promise and provide a consistent and improved customer experience across multiple channels and multiple segments.
iBanking targets customer facing roles throughout the banking industry including mortgage brokers, mobile mortgage managers, client relationship managers, insurance brokers and branch managers, and drives both customer and product intimacy.
Traditional approaches to achieving customer intimacy include source system replacement and/or enterprise architecture consolidation and rationalisation. Both these approaches, like many others are multi year journeys and result in business disruption in the intervening years.
iBanking from Intilecta and Bearing Point provides a unique solution for driving customer intimacy whilst providing for the architectural journey.
iBanking rapidly delivers the 'one customer' view across all of the distribution channels (and their staff). At the heart of iBanking are a set of designware levers that drive employee behaviour change. The resulting behaviour allows banks to deliver on the customer intimacy promise and provide a consistent and improved customer experience across multiple channels and multiple segments.
iBanking targets customer facing roles throughout the banking industry including mortgage brokers, mobile mortgage managers, client relationship managers, insurance brokers and branch managers, and drives both customer and product intimacy.