Our Designware Philosophy
Intilecta believes software in isolation cannot achieve the levels of user adoption and behavioural change desired. By integrating software and content, termed Designware, Intilecta have developed a unique approach to defining and controlling the actual stimuli that every employee sees and uses.
Some of these philosophies are described below. Designware must be:
"The designware approach directly drives insightful and action oriented smart behaviour which is aligned to individual, customer and Enterprise objectives."
Intilecta's Designware libraries have evolved since the year 2000 via research and implementation experiences. Over that time, Intilecta have developed and practised a core set of design philosophies which embrace all elements of Behavioural Intelligence.
Some of these philosophies are described below. Designware must be:
- Simple: Defined by a normal user looking at the designware and being able to navigate around and use the information without being told how to. Leveraging "global" skills and ingrained behaviours which people have built up over time facilitates this outcome.
- Targeted: A user should see all they need to perform their role - no more, no less.
- Centrally Controlled: The role defines the requirements. No endless options, customisations or ad-hoc reporting. User flexibility drives inefficiencies in the human learning cycle.
- Enabling: The designware must give to the user more than the user is required to put in. Nothing drives users away from a system like endless data capture with no visible benefit to the user entering the data.
- Optimised: Where data capture is required, take only what is really needed, and make it as fast and painless as possible. Where possible do not require the user to manually key in the data.
- Transparent: Open management through transparency unlocks an action-oriented culture. If a manager sees the same information his staff sees, there is less time spent presenting and challenging, more time coaching and action planning.
- Proactive: Use alerts and highlights to automatically draw attention to exceptions, issues, outliers and concerning trends.
- Suggestive: Software is good at presenting action and behaviour options based on best practice and learned information, but the decision and action process belongs to the user.
- Collaborate: Shared access to information, along with open communication, will enable an organisation to proliferate best practice.
- Structured: Logical and Consistent is the key to reduce user overload associated with information explosion.